Customization
Customize Alaskalux For Your Next Event
Alaskalux offers label and fragrance customization for your event. Simply fill out our three question form and we will work with you to create a custom label. Hit it out of the park with a customized candle - perfect for thank you gifts, event bags, and more!
How do I place an order?
Please fill out this short form and we will contact you to begin the order process.
What if I have special instructions for my order?
You can customize the top label for candles. The bottom label (safety label) must have particular information and cannot be customized.
We will work with you to customize the label which can include you own wording, logo, artwork, etc. as long as it fits within our print shop's specification. After sending in the inquiry information please gather together a draft design of the label you are requesting including the following:
- Font Type
- Logo or Artwork
- Custom Text
Will someone proofread my order?
Yes, we will work with you on the design of your custom label. Once you have submitted all artwork, font information, and text we will craft a digital proof. The digital proof will be sent to you for approval or adjustments. In this process you are giving Alaskalux designers the freedom to make slight changes to text size, spacing, alignment, etc. The file will not go to print without a final approval from you in writing.
How can I reorder a previous order?
Fill out the inquiry form above and state that you are requesting a reorder. Include the original order number if possible. We will work with you to verify there are no changes to the label through the same digital proof method described above.
Can I request samples?
We are working on putting together a small fragrance sample pack. At this time it is not available. We will provide additional information about fragrances once you submit the inquiry form. If you are in Kodiak, you can sample the fragrances at The Islander Bookshop located at 1315 Mill Bay Road, Kodiak, AK 99615. It is our hope to offer small sampler packs in the near future.
How do I select a custom fragrance?
If you are in Kodiak, we can arrange for a fragrance tour where you can sample fragrances that are clean-burning and work for candles. If you are from off-island or in the Lower 48 we will work with you to match the right fragrance to your request.
What if I need to make a change to my order?
After approving the digital proof of your order, you will receive an email with your order number and product details. Please check the Order Confirmation carefully and let us know within one business day if any changes need to be made. We currently cannot allow any changes to orders once orders enter production.
Can I add a product to an already placed order?
You can! With some restrictions—you have until the following business day to purchase other products that might ship at the same time. While we make every attempt to accommodate and save you the second shipping charge, this may not always be possible. You will need to email us to place a second order, then indicate in the that you would like to combine this second order with your original order, including the original order number.
How can I cancel an order?
You will need to email us to cancel an order. Since we personalize products just for you, cancellations cannot be guaranteed once an order has been submitted—but we will certainly evaluate your request. Personalized items cannot be canceled if your order has already been sent to print or shipped. Depending on where your order is in production, certain non-refundable fees will apply:
-
A $25 proof fee for each proof you have received.
Can I return a personalized product?
Personalized product is non-returnable as this is custom made for you. Please be sure to spend some time designing your product and proofreading any text! We are not responsible for typographic errors or for colors not matching your computer. Computer monitors can vary widely in exact representation of colors.
How do I pay for my order?
Once the final proof is approved and product details including quantity, shipping location, etc. are agreed upon, Alaskalux will send you an invoice via email. This can be paid through regular credit cards and paypal. Please indicate if you are tax exempt prior to us sending the invoice. Payments are required in full within 3 days of receiving your invoice. No orders will be processed until full payment is received.
Is there free shipping for custom orders?
Custom orders are exempt from the free shipping option located on the regular website. We will work with you through the design and order process to find the most economical or time sensitive shipping method.
If your shipment is damaged in transit you agree to contact Alaskalux within 3 business days after delivery.
Any problems must be reported in writing or by email and retailer cannot return goods until he has received a written authorization. Goods sent back without one will not be credited to your account.
What is the minimum order quantity for a custom order?
Currently, the minimum order for a custom candle is 25 of any one type. There is no maximum order quantity as we can accommodate most order sizes.
Thank you for your inquiry into customizing Alaskalux products. We look forward to working with you!